Refund policy

Return Policy

If you’re not satisfied with an item that you purchased on Heatgene, you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

Damage Policy

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within 30 days after delivery

Refunds

If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight).
Refunds will be issued to the original method of payment shortly after we receive and process the eligible item.

Warranty

All Heatgene towel warmers are subject to a 2-year warranty. All Heatgene faucets are subjest to a 5-year warranty.